Wednesday, June 30, 2010
Hey IT Helpdesk, why don't you solve this for me?
Recently our IT helpdesk people (mentioned here earlier) performed a survey on satisifaction with their support and the general computer infrastructure and software available on our computers and a summary of the replies was sent out and among all kinda reasonable or semi-reasonable comments like "I can't access XYZ from ABC", "I would like to see Excel upgraded to version X", "it's too difficult to get the approval for a new software" etc. there was one stand-out that I really liked.
The complaint was: "It has happened a few times that my computer has frozen, I don't like it so can please make sure it doesn't happen more".
Maybe I should have wished for world peace while we were working on futile wishes? The IT guys have something to work with there, but if they come up with a solution for that they should get the Nobel peace prize or something!